Cancellation Policy

We understand that plans can change unexpectedly, and we strive to accommodate our guests to the best of our ability. Below is our cancellation policy, designed to provide clarity and fairness for both parties: Cancellation or Rescheduling: Guests are eligible to cancel or reschedule their booking up to 7 days prior to the scheduled day of service without incurring any cancellation fees. Non-Refundable Fees: Please note that certain fees may be non-refundable even within the 7-day window. This includes expenses such as museum tickets or organizational services that have been pre-arranged or purchased on your behalf. Cancellation Within 7 Days: If a cancellation occurs within 7 days of the scheduled service date, the guest may be subject to cancellation fees, depending on the nature of the service booked. Communication: We kindly request that guests communicate any cancellations or rescheduling requests as soon as possible to allow us the opportunity to adjust our arrangements accordingly. Refund Process: Refunds for cancellations made within the eligible timeframe will be processed promptly, minus any non-refundable fees as stated in the terms of the booking. Re-Scheduling: Guests who wish to reschedule their booking within the allowable timeframe can do so without incurring any additional charges, subject to availability. Service Limitation: The service is designed to accommodate a maximum of 10 people. It is essential that guests adhere to this limitation to ensure quality and safety standards are met. Participant Count Variation: If there is a variation in the number of participants at the moment of the service that exceeds the maximum limit of 10, the provider reserves the right to cancel the service. In such cases, no refund will be issued. Force Majeure: In the event of unforeseen circumstances such as natural disasters, extreme weather conditions, or other force majeure events, our cancellation policy may be subject to adjustments. We will work with affected guests to find suitable solutions under such circumstances. Availability Confirmation: After submitting your reservation, we will double-check availability. If the selected time slot is fully booked, we will contact you to offer alternative dates and times. If you are unable to reschedule to a new time slot that we offer, you will receive a full refund. Please feel free to reach out to us if you have any questions or concerns regarding our cancellation policy.

Florence Attaché Contact